HOW CREDITS WORK

All plans include FREE credits per month that you can spend in various ways. The amount of credits in your account depends on your plan, so please be sure to take credits provided into consideration when you are choosing your plan. How many credits you need a month will depend on how many contacts you have and how you use your credits. You can spend your credits on a combination of texting, emailing, calling, verifications, AI, phone numbers and A2P 10DLC registration.

Because you can use the credits for any, or all, of the services at any time you wish, it's impossible to say exactly how many texts or emails you will have available in any given month, as the credits are spread out based on how you use them on the various available built-in services that require credits as explained above.

In order to keep subscription prices lower for subscribers, we give you the flexibility to add more credits any time you need them vs. charging for a package of credits that you may never use.

Free credits are loaded into your account every 30 days, per your plan. If you exhaust the credits before the end of the 30 days, you can add easily add more credits to your account via the billing section in your dashboard, at which time your credit card on file will be charged for only those credits you add. You will only be debited for what you use and any credits you add to your account will always roll-over if not used up during that month. Please note, however, that free credits do not rollover if unused after 30 days.

How you can spend your credits:

Local Phone Number

If you wish to text or call outbound using our in-house campaigns and software, you will be required to purchase a phone number. You can choose a local phone number or a toll-free number. Costs are different for the type of number you choose.

You can purchase a local phone number for approximately $1.20 per number per month. Rates vary slightly by location.

NOTE: Local numbers required A2P 10DLC Registration and there are costs associated with this. Please be sure to review the costs for registration as explained below. You can port in numbers from other Twilio accounts - contact [email protected] for how to get this process started.

Any and all CRM's require you to go through this process to have a local phone number, this is not exclusive to EngageMore PRO.

Toll-Free Phone number

Costs ot purchase a toll-free number are approximately $2.50 per number/month. Rates vary slightly by location.

A2P 10DLC Registration

One-time fee of approximately $22. Only required for local area code phone numbers in the United States. You will also have a monthly fee for this registration as well that runs on average between $2-5 (or could be more depending on your particular use case and how many texts you plan to send a month). We use Twilio as our texting service. Learn more FCC Mandatory A2P 10DLC Registration requirements HERE. The cost for A2P is over and above the price you pay for your local phone number.

Toll-Free number branding/campaign verification is free. However, here is a monthly cost to purchase a toll-free number and a short verification process is required at no cost. See toll-Free phone number fees above.

Any and all CRM's require you to go through this process to have a local phone number, this is not exclusive to EngageMore PRO. EngageMore PRO makes no money off of your registration.

SMS

0.0119 per segment (about a cent). A segment is approximately 160 characters. You are charged for both outbound and inbound. Costs will be about 2x more if you are sending emojis, symbols, images or videos.

Incoming Calls

0.0128/min (about 1.2 cents). This fee applies only if someone calls your CRM phone number and you pick up, or you have a recorded message in the CRM handle the call.

Outgoing Calls

0.021/min. (about 2.1 cents) You can call out from your CRM number with the mobile app, from your desktop, and using the IVR workflow dialer.

Emails

0.0014 per email (outgoing only) (less than 1 cent)

Phone & Email Verification

Verification is optional but HIGHLY RECOMMENDED as a protection for you to prevent sending, calling, or texting to bad addresses or numbers. High bounce rates and opt outs for both email and phone/sms risks suspension of services. Verifying helps you get more of your communication delivered to inboxes. You should only need to verify a phone number or email once, but good practice would be to reverify quarterly.

Phone Number verification - 0.005 per phone number verified

Email Verification - 0.0037 per email address verified

AI - Automated Intelligence

We offer various ways to use AI inside of EngageMore PRO. AI usage is optional. Depending on the usage, you will pay based on that usage. We also offer monthly unlimited plan. Contact us at [email protected] for specifics of this plan.

Voice AI Assistant $0.29/Minute

Conversation AI $0.04/Message

Reviews AI $0.18/Response

Funnel & Website AI $2.23/Funnel

Content AI $0.20/1000 Words and 0.14/Image

Workflow AI Assistant $0.04/Message

Use of the In-House AI Ad Generator is an separate upgrade and billed per the plan. Contact support for details of this offer.